Case Study Employee And Manager - 881 Words

The purpose of this memo is to analyze and reflect upon a scenario in which an employee and his manager are presented with an unruly customer whose request is in violation of company policy. Austin, the employee, does his best to politely explain to the customer why he cannot fulfill their request. Once Suzette, the customer, begins to make a scene, Austin’s manager gets involved. Phil, Austin’s manager, resolves the situation by complying with Suzette’s request. After the exchange, Suzette is now satisfied while Austin is angry. Although the customer was happy, both Austin and Phil could have handled the situation better. Phil, in particular, should make use of the KEYS process to improve his ability to handle tough customer service situations in a fashion that reduces the risk of upsetting his employees and customers. Following Phil’s resolution to the situation, Austin is understandably upset since his decision not to process a refund was reversed by his manager. Phil’s decision to allow Suzette to return the merchandise was against store policy, which Austin was abiding. If Austin had allowed the return of the merchandise without supervisor approval he could have been reprimanded. Instead, he took every step to explain to the customer in a calm, professional manner why he could not accept her return. Once Phil was involved, however, everything Austin had previously communicated with the customer was discarded. Phil showed blatant disregard for Austin’s effort toShow MoreRelatedThe Business World, The Outside Environment Essay943 Words   |  4 PagesHIS Case Study Analysis In the business world, the outside environment is always changing. There are new technological advances, recessions, and more that can encourage a business to adapt. Not only is the business encouraged to adapt, but it is necessary if they want the business to continue to run smoothly and not crash and burn. Managers must stay on top of things to make sure that they know when to make these changes. Strategies such as goal setting and job enrichment are ways to stay up to dateRead MoreCase Study on Change Management1607 Words   |  7 PagesAbout the Case Study This case study is about the Human Resources Management challenges faced by a retail organization and the appropriate HR Technology solution provided to meet out these challenges. About the Organization in Case Study The organization in the study is one of the largest retail stores chain across the globe. They have around 100 retail stores in India in different locations and looking to expand further to more than 200 store across India. 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It is also the reason why these institutions invest large portion of the budget in technology, employee training/enhancement and modernising its facilities. Furthermore, the most essential resource of every company is its manpower. It is theRead MoreThe Effects of Human Resources Outsourcing on Leadership Performance and Employee Commitment1351 Words   |  5 Pagesdesign intended to address the influence of human resources outsourcing on leadership performance and employee commitment. The Introduction discusses some of the issues that reflect the necessity of research in this field. The Theoretical Framework describes the variables used in this study. 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(MIL) in Bangalore as a trainee against a projected vacancy in the Paints Application Department for one-year training. Mr. Sharma has been performed very well. The Department Manager and the Training Manager were satisfied with his performance in the first two quarters. However, when stepping in to the third quarter, Mr. Sharma raised an issue about curtailing his training period. The request has notRead MoreThe Significance Of Hr Managers Learning About Haptics Essay1698 Words   |  7 Pageshard to study. Nonverbal communication is often hard to be aw are of in daily life, and sometimes we become aware only when it goes amiss† (Knapp, Hall, 2013, p. 3). The preceding citation provides an intuitive basis for the inception of this module three case assignment. As this assignment will be composed of an exploration behind the science and knowledge of both haptics and proxemics with respect to its importance in the field of human resource (HR) management. Inclusive of this study will beRead MoreJob Enrichment And Job Design991 Words   |  4 PagesIntroduction Modern day managers are faced with many challenges, not least of which how to keep their employees happy and motivated. Everywhere you turn, it seems, jobs are getting more complicated and workers are taking on new tasks all the time. As a result of these pressures, employees can become demotivated and unhappy which leads to unproductive work, absenteeism, and outright turnover. What is a manager to do? Two solutions may come in the form of job enrichment and job design. Job enrichmentRead MoreTraining Managers to Improve Employee Retention1475 Words   |  6 PagesTraining Managers to Improve Employee Retention The goal of virtually every business operating today is essentially the same: to make money. When it comes to the fine art of turning a profit, there are as many different factors that influence whether or not a company makes money as there are ways to make it. All successful companies begin by hiring people who best fit the position, and in the modern-day world of business, a considerable amount of time, effort, or money is invested in this endeavor

Much Ado About Nothing, By William Shakespeare - 1434 Words

Love is never an easy concept to understand, let alone when everyone around you seems to be figuring it out and you feel out of the loop. In the play, Much Ado About Nothing, and the novel, Pride and Prejudice, this shows to be the main plot line. These are quite dated. However, a modern twist to this story line is also seen in the television series, Gossip Girl. It is the typical love story; the prospective pairs can only fall in love with each other once they recognize their isolation and fight their way towards their own happy ending. With different plots and twists, each love story stands out in its own way and sets itself apart from the others. In the play, Much Ado About Nothing, the prospective couple is Beatrice and Benedict. Their relationship begins as merciless fighting and teasing between both characters, also known as â€Å"the war of wits†. Shakespeare made sure to make this type of relationship prominent and important in the beginning of the play since Beatriceà ¢â‚¬â„¢s first words towards Benedick were, â€Å"I wonder that you will still be talking, Signior Benedick. Nobody marks you.† (1.1.92-94). Being around Claudio, a good friend of Benedick’s, and Hero, Beatrice’s cousin, makes life for Beatrice and Benedick a bit difficult. Both Beatrice and Benedick witness as Claudio and Hero’s love story unfolds in a series of romantic events. This seems to put strain on their own relationship because they are so closely involved with both Claudio and Hero. In a series of eventsShow MoreRelatedMuch Ado About Nothing By William Shakespeare2685 Words   |  11 PagesMuch Ado about Nothing is a humorous play by William Shakespeare set in the city of Messina located in southern Italy. The acts have two main locations; Leonato’s house and his orchard. 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Accounting & Financial Management for Ratio- myassignmenthelp

Question: Discuss about theAccounting Financial Management for Ratio. Answer: Ratio Analysis Profitability Ratios The profitability ratios are calculated for analyzing the revenue generated by a business entity in comparison to the expenses incurred. The ratios examined for measuring the profitability of ANZ and Commonwealth bank are as follows: Net Profit ratio: The net profit ratio depicts the percentage of profit realized from the business operations after meeting all the operating expenses, interest expenses and taxes. It is calculated through the help of following formula: Net Profit=Profit after tax/Net Sales Return on Assets: It depicts the profit gained by a business entity through the use of its total assets (Atrill, McLaney and Harvey, 2014). It is calculated as: Return on Assets (ROA) =Net Income/Average Total Assets The profitability ratios of ANZ and Commonwealth Bank as calculated are as follows: Profitability Ratio 2014 2015 2016 Net Profit Ratio ANZ 36.26% 35.56% 27.81% Commonwealth 33.50% 33.56% 33.56% Return on Assets ANZ 0.94% 0.84% 0.62% Commonwealth 1.09% 1.04% 0.99% As depicted form the above table, the net profit ratio of ANZ have shows a decreasing trend from 2014-2016 while of Commonwealth have shown an increasing trend for the same period. On the other hand, the ROA of both ANZ and commonwealth bank is declining from 2014-2016. Thus, it can be said that Commonwealth bank has realized larger profits in the recent years as compared to ANZ (ANZ : Annual Report, 2015). Efficiency Ratios: The efficiency ratios depict the ability of a business entity to realize sales from the effective use of its assets. The efficiency ratios analyzed for ANZ and Commonwealth are as follows: Fixed Turnover Ratio: It depicts the use of fixed assets by a business entity to generate sales and is calculated as: Fixed Asset Turnover Ratio=Net Sales/Average Fixed assets Asset Turnover Ratio: It depicts the amount of revenue realized by a business entity through the use of its assets (Harris and Mongiello, 2012). It is calculated as: Asset Turnover Ratio=Net Sales/Average Total Assets The Efficiency ratios of ANZ and Commonwealth Bank as calculated are as follows: Efficiency Ratio 2014 2015 2016 Fixed Turnover Ratio ANZ 0.034 0.032 0.031 Commonwealth 0.039 0.038 0.036 Asset Turnover Ratio ANZ 0.026 0.024 0.022 Commonwealth 0.033 0.031 0.029 The above table indicates that fixed asset turnover ratio for ANZ and Commonwealth bank is decreasing from the year 2014-2016. Similarly, the asset turnover ratio for both the banks has shown a decreasing trend for the same period. Therefore, it can be said that both the banks are not using their asset base effectively for generating revenue (ANZ : Annual Report, 2016). Liquidity Ratios: The liquidity ratios depict the ability of a company to hold cash for meeting its financial obligations. The liquidity ratios analyzed for both the banks are as follows: Current Ratio: It compares the current assets of a company in relation to the current liabilities and is calculated through the formula: Current Ratio=Current Assets/Current Liabilities Quick Ratio: The quick ratio measures the amount of liquid assets of a business entity in comparison to the current liabilities (Atrill, McLaney and Harvey, 2014). It is calculated as: Quick Ratio= (Cash + Marketable Securities + Accounts Receivable) / Current Liabilities The liquidity ratios of ANZ and Commonwealth Bank as calculated are as follows: Liquidity Ratio 2014 2015 2016 Current ratio ANZ 2.32 2.00 1.37 Commonwealth 0.64 0.69 0.74 Quick ratio ANZ 2.32 2.00 1.37 Commonwealth 0.64 0.69 0.74 The current ratio of ANZ is decreasing form the period of 2014-2016 while that of Commonwealth is increasing for the same period. Also, the quick ratio of ANZ is decreasing from the financial year 2014-2016 while that of Commonwealth bank have shown an increasing trend. It indicates that Commonwealth bank has maintained a good liquid position in comparison to ANZ bank Commonwealth Bank: Annual Report, 2016). Financial Gearing Ratio: The financial gearing ratio analyses the capital structure of an entity though indicating the proportion of debt and equity in the financial structure (Atrill, McLaney and Harvey, 2014). The financial gearing ratios analyses for both the bank are: Debt Equity Ratio: The ratio indicates the proportion of capital financed by debt and that by equity. It is calculated as: Debt Equity Ratio=Debt/Equity Debt Ratio: It indicates the leverage used by an entity in comparison to the overall equity and is calculated as: Debt Ratio=Total Debt/Total Assets The financial gearing ratios of ANZ and Commonwealth Bank as calculated are as follows: Financial gearing Ratio 2014 2015 2016 Debt Equity Ratio ANZ 3.03 2.97 2.78 Commonwealth 0.70 0.74 0.72 Debt Ratio ANZ 0.19 0.19 0.18 Commonwealth 0.04 0.04 0.05 The above table indicates that debt equity ratio for ANZ bank has reduced from 2014-2016 while that for Commonwealth have significantly increased. The debt ratio of ANZ is also reduced from 2014-2016 while that of Commonwealth bank have increased for the same financial years. It illustrates that use of debt in the capital structure of Commonwealth bank is increasing while that in ANZ bank is decreasing (Commonwealth Bank: Annual Report, 2016). Investment Analysis: It evaluates the worth of an investment for examining its profitability and associated risk. The investment analysis for both the banks is carried through calculating the following ratios: Earnings Per Share (EPS) = It indicates the value of earnings realized by an entity per outstanding share of stock (Brigham and Ehrhardt, 2007). It is calculated as: EPS=Shareholder Earnings/Number of Outstanding Shares Dividend per Share (DPS): It depicts the profits realized as dividend by the shareholders of a business entity (Atrill, McLaney and Harvey, 2014). It is calculated as: DPS=Total Dividends/Number of Outstanding Shares The investment analysis ratios of ANZ and Commonwealth Bank as calculated are as follows: Investment Analysis 2014 2015 2016 EPS ANZ 2.57 2.57 1.89 Commonwealth 5.29 5.29 5.59 DPS ANZ 2.49 2.59 2.5 Commonwealth 5.91 6 6.01 The given table indicates that EPS for ANZ has reduced from 2014-2016 while that for Commonwealth bank have increased for the same period. The DPS of both ANZ and Commonwealth bank have increased from 2014-2016. This indicates that Commonwealth bank is considered better in comparison to ANZ for investment purpose as it provides large returns to its shareholders (Commonwealth Bank: Annual Report, 2015). References Atrill, P., McLaney, E. and Harvey, D. (2014). Accounting: An Introduction, 6/E. Pearson Higher Education AU. Brigham, B. and Ehrhardt, M. (2007). Financial Management: Theory Practice. Cengage Learning. Harris, H. and Mongiello, M. (2012). Accounting and Financial Management. Routledge. Commonwealth Bank. (2014). Annual Report. Retrieved October 31, 2017, from https://www.commbank.com.au/content/dam/commbank/about-us/shareholders/pdfs/annual-reports/2014-annual-report-website.pdf Commonwealth Bank. (2015). Annual Report. Retrieved October 31, 2017, from https://www.commbank.com.au/content/dam/commbank/about-us/shareholders/pdfs/annual-reports/cba-annual-report-30%20June-2015.pdf Commonwealth Bank. (2016). Annual Report. Retrieved October 31, 2017, from https://www.commbank.com.au/content/dam/commbank/about-us/shareholders/pdfs/2016-asx/2016_Annual_Report_to_Shareholders_15_August_2016.pdf ANZ Annual Report. (2014). Retrieved October 31. 2017, from https://shareholder.anz.com/sites/default/files/2014-ANZ-Annual-Report.pdf ANZ Annual Report. (2015). Retrieved October 31. 2017, from https://shareholder.anz.com/sites/default/files/2015_annual_report.pdf ANZ Annual Report. (2016). Retrieved October 31. 2017, from https://shareholder.anz.com/sites/default/files/anz_-_annual_report_2016.pdf

Just another School Day free essay sample

What does a regular school day in your life look like? Alarm goes off at six o’clock a.m., you rush to get everything done in fifteen minutes, hop in the car, get to school, attend your classes, see your friends, etc.? Sounds like a pretty typical day. Here’s my school day: wake up at seven o’clock, eat breakfast while reading some of my book, get dressed and brush my teeth, then get to work, moving through each course at my own pace. Sometimes I’ll start with algebra, other days I’ll begin with something simple like vocabulary or grammar. Whether a subject takes fifteen minutes or two hours, each course teaches me something new and challenges me. Also, with the click of a button, I can go to a threaded discussion and talk with new and old friends in my school—at any time! Sounds like a unique sort of day? Actually, kids all over the country can experience this sort of school day through an online learning program called K12. We will write a custom essay sample on Just another School Day or any similar topic specifically for you Do Not WasteYour Time HIRE WRITER Only 13.90 / page I believe that this learning environment is beneficial academically and socially to kids of all ages because it is offers a way to learn without the hassles and let downs of public schools. I wasn’t too thrilled when my mom informed me that I would be attending a Drama Club hosted by two K12 moms. It was a class for kids of all ages to learn about drama and take on some acting roles. I did not know anyone in the class, and was naturally shy and introverted on the first day. However, many of the kids seemed to know each other and laughter and happy chatter filled the room that day. I found that, as the weeks passed, I was soon laughing and chatting away as well with my new friends, giving them hugs when it was time to leave. Not all of these friends were just my age and gender, though. There were girls of all ages, and five boys brave enough to participate, but they all got along with the fifteen girls in the class. Because of the large group, I felt more comfortable attending other school events because I knew that someone from Drama Club would be there, such as the last park day of the summer for new and old K12 kids. There were several friends from Drama that came running up to us and gave me hugs. It was nice to go and not be a new, shy student but rather someone that could open up to new kids there that day. That bond of friendship between kids who were very unlike me or younger helped me feel more open to all of the kids I met in K12. Socially, K12 is a safe way to go because you do not run into many friendship problems and you get along well with other kids in the program. When I ended my eighth grade year, I knew that I would have to make some friends in the K12 high school since most of my friends were still in middle school. Because most of my friends were from Drama Club were much younger than me, all but one would still be in middle school so I would not have too much more interaction through K12 with them. My chance came when I went to the high school orientation at a local college. There were about thirty other kids there, all milling about the outdoor courtyard at the college, talking about their interests and laughing over little jokes or a found similarity. One of the girls I talked to, Frankie, had been in my CSAP group the year before, as well as two other girls that I had seen at CSAP. Dillon, one of the boys that my friend and I met, introduced us to some of his friends, as well. You could immediately tell that some kids bonded with others really well. They were all friendly, and we socialized for a few minutes before the teachers yelled out to go talk to someone new. There were all ages of high school kids there that day, some shy, some open and talkative. A lot of them seemed as clueless as me as to how the year would turn out. â€Å"I have no idea what this year is going to be like,† I said to many of them. â€Å"Don’t worry,† they usually replied, a knowing smile on their face. â€Å"I don’t either.† It felt good to know that whatever happened, there were other kids out there who could support me because they really understood what I was going through. Other social aspects of K12 are the threaded discussions and Class Connects hosted by our teachers. A threaded discussion is a place for students to go and talk about hobbies, movies, books, and even school related things. While the teachers monitor these discussions, students have free range to talk of whatever they like without having to answer questions and prompts of teachers. Class Connects are like online chat rooms where a teacher can answer questions of students regarding school work, and students also have a chance to interact in these settings. â€Å"Meeting† other kids online is more comfortable, eliminating the embarrassment and awkward silences of meeting face to face for the first time. And it is always really cool to meet someone at a social event and say, â€Å"Hey, I talk to you on the history threaded discussion!† People have often asked me what it is like to be part of an online school. Most of them don’t realize that just because I am schooled at home does not mean that I do not have any friends or that the work is too easy. I am always delighted to see their faces take on a surprised look as I tell them that I do indeed have many friends through my school, and that the work is very challenging. I work from eight o’clock in the morning until almost three o’clock in the afternoon, completing lessons in algebra, literary analysis and composition, physical science, physical education, world history, and fine art. Although sometimes I do wonder what it would be like to go to a public school. While it might be nice to be in a setting with so many other kids my age, I enjoy being at home in my day and being able to create my own work schedule. The bottom line is, I think that schooling online is a wonderful way to learn because you can work at your own pace in your own home. While you don’t have a ton of interaction with other kids all day long, there are plenty of opportunities to make new friends. Being part of an online school has been a great experience for me. I love how uniform it is and how much easier to organize than homeschooling. All of the students are different and unique, and it is really great to get to know kids of all ages. The school work is challenging but often times enjoyable, and it teaches me how to be self motivated and driven in life. All in all being part of K12 has opened my eyes to new experiences and learning techniques that kids should continue to benefit from.